Terms & Conditions
All prices are based on the time spent making an item, which includes drawing, designing, acrylic preparation, cutting and the physical hand-making of the jewellery & accessories
Please note that our prices are displayed in GBP and we will not accept any responsibility for costs applied by your card company for converting your order to your own currency. Although our prices are displayed in GBP, we do ship WORLDWIDE so please convert your prices to check the correct amounts.
You can use hhtp://www.xe.com to do this with any currencies
Rates may vary depending on the PayPal or your banks current exchange rates
Currently we accept PayPal or Shopify Direct Checkout. (If you want to learn more about payment security please see our FAQ page
All cards are accepted including Visa, Visa Debit, Mastercard, American Express, Maestro and Solo.
All orders are posted via the Royal Mail postal service.
Please note, although we always keep a copy of proof of posting from the Post Office, we can not accept any responsibility for lost mail. Royal mail and International standard parcels do not come with tracking or insurance. If you want to upgrade this you can select it at the checkout.
If you encounter any problems with lost mail please accept that we can only provide you with the relevant information from your package and advise best we can on how to locate your parcel, though it is not always possible.
The postage time varies depending on the country and the shipping service selected
All orders are sent to the address specified by the customer when the order is placed. We ask that you always check your PayPal address to make sure it is correct as we can not be responsible for any items sent to incorrect or invalid addresses.
REFUNDS AND EXCHANGES
We will accept returns within 14 days of the payment date. Please only return items if they are in they are original, well packaged condition. Please email us before returning an order and we will provide you will return address details or see the FAQ Page for more information
We suggest that you always send any returns via a RECORDED delivery postal service (e.g, Royal Mail Signed for or Special Delivery) Please note that should an item not reach us and you do not have a tracking number we will not be able to reimburse you/offer you an exchange.
Earrings and other such body jewellery cannot be returned for hygiene reasons.
Please note that although all items are handmade with a lot of love and care it is still important to look after each item to ensure they last. Please be careful with looking after your unique jewellery - if you have a ring please be careful not to leave the item wet or damp. Store your jewellery in a safe place and always use a soft cloth to clean items.
As many jewellery findings used are silver plated we cannot guarantee that the jewellery is nickel free. Please be careful if you have allergies to nickel.
This website is for your general information and use only. It is subject to change without notice.
All availability times and images are provided as a guide, we cannot be held liable if it takes a little longer to produce or if it differs slightly from the image.
All items are handmade and so will not look exact each time.
We reserve the right to change the prices of items at any time. All prices on the website are in UK Pounds Sterling (GBP)
Our commitment to your privacy and the security of your data
What information is collected?
The following information is collected from shoppers as part of the order process: Name, Shipping/Billing Address, Email Address.
How is the information used?
Your name and shipping address are only used in order to process and ship your items to you.
Email addresses are used in order to contact you regarding an order you have placed with us. This may involve the following: confirmation of your order, informing you of shipment and/or any additional information about your order. You will not be contacted for reason not relating to your order.
The Mailing List
Your email address will only be used for the mailing list if you have chosen to subscribe either via the mailing list facilty on the webiste or in person. If you ever wish to unsubscribe from the mailing list please use the 'unsubscribe' link provided in every email or contact us.
Your email address will never been forwarded to third parties.
How is the information safeguarded?
Personal names, shipping addresses, and email addresses are never used for other purposes or shared with anyone else.
All transactions are done through Paypal or Shopify which keeps your credit/debit card information private. Thus, credit/debit card numbers are never made known to us.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it now and in the future (including without limitation all images of Products now on sale, any archive images) together with all intellectual property rights in the Products themselves. All such works are protected by copyright laws and other intellectual property rights legislation and treaties around the world. All such rights are reserved.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
All Roxie Sweetheart designs are lovingly hand-drawn and handmade in the UK.
All images, illustrations, photographs and designs are copyrighted. Please do not use them in any way without permission. Thank you.